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CallZen AI Receptionist: Privacy Policy

Last Updated: 12/2025

SMS Consent: You agree to receive SMS messages from CallZen regarding your home service request, including booking confirmations, technician updates, and appointment reminders. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time.

1. Introduction

Welcome to CallZen. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services for home service businesses ("Services").

2. Information We Collect

  • Personal Information: Name, email, phone number, business address.
  • Call Data: Call recordings, transcripts, caller phone numbers, call timestamps, and content exchanged during calls.
  • Business Information: Service type, scheduling details, customer notes.
  • Technical Data: IP address, device type, browser, usage patterns.

3. How We Use Your Information

  • To provide, operate, and maintain our Services.
  • To process and manage appointments and customer interactions.
  • To improve AI accuracy and service performance.
  • To communicate updates, offers, or support.
  • To comply with legal obligations.

4. Data Sharing and Disclosure

  • With Your Consent: When you direct us to share data (e.g., with your calendar or CRM tools).
  • Service Providers: Trusted third parties who assist in operating our platform (e.g., cloud hosting, transcription services) under strict confidentiality.
  • Legal Requirements: If required by law, court order, or to protect our rights, safety, or property.

5. Data Security

We implement industry-standard security measures, including encryption, access controls, and secure hosting. However, no electronic transmission is 100% secure.

6. Data Retention

We retain call data and personal information only as long as necessary to provide our Services or as required by law. Customers may request deletion of their data.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Opt-out of marketing communications.
  • Object to or restrict certain data processing.
  • Request data portability.

8. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our Services after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or requests, contact:

Email:hello@callzen.io